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F.A.Q

Frequently Asked Questions, find the answers here

Am I charged for stopped instances?

Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a instance, please use the destroy button found in dashboard -> my servers (link).

How am I billed for my instances?

All instances on your account are billed hourly. The monthly rate is determined by multiplying the hourly rate by 672 hours (28 days). Charges are collected from your account balance which can be updated from dashboard -> update balance (link). 99Stack coins can be bought with most major credit/debit cards, Paypal, Bitcoin, paysafecard, CashU or SWISH.

How can I monitor my current balance and usage?

You find your current balance in dashboard together with current usage (i.e how much you are charged every hour) and the estimated date and time when your balance will hit zero. You will receive a reminder over email within a week before your balance hit zero based on current estimation updated hourly.
What happens if I don't pay in time?
Your active instances and subscriptions are automatically terminated within one hour. Remember to keep your balance above $0 as long as you are using our services. Due date can be found in dashboard.
Does VAT apply for customers in EU?
Yes, VAT is deducted when you purchase 99Stack coins, (i.e if your VAT rate is 25% and you pay $10 you'll receive $7.5 worth of 99Stack coins). VAT is refundable within our 60 days money back guarantee. More info
What payment methods are supported?
We support the following payment methods:
  • Major credit/debit cards such as VISA, MasterCard, AMEX and Discover
  • Paypal, (also payment processor for listed credit/debit cards)
  • paysafecard, (Accepts EUR which will be exchanged to USD at current rate free of charge)
  • Bitcoins, (processed by Coinbase)
  • SWISH, (Swedish customers only)
  • CashU
Do you offer IPv6 support?
Yes, we support IPv6, IPv4 and private networking
What can support help me with?
Our support can assist you with the following products
  • SSD Cloud VPS
  • Memory VPS
  • Compute VPS
  • Dedicated servers
  • Storage servers
And of course everything related to 99Stack™ However, our support can not assist you with domain names, game servers (Bought via GameServers.com) or Web hosting via GreenGeeks or 000Webhost, if you need support with any of those services we advice you to contact their support directly.
What can tech support help me with?
Technical support can assist you with anything technical related to our server instances, help you troubleshoot and answer technical questions etc.. we also have a forum which is usually a better place for more general technical support needs.
How is bandwidth usage calculated
Your bandwidth usage is based on the highest of either your inbound traffic or your outbound traffic. For example, if your VPS uses 100 GB of incoming bandwidth and 200 GB outgoing bandwidth, your utilization for billing purposes would be 200 GB. Read more
Can I get root access?
Yes, all our instances are delivered with full root access